Ticket Info & FAQ’s | BK Häcken match
UPDATE | Tuesday 20th July @ 12pm
- Tickets are now SOLD OUT!
Our Europa Conference League Second Qualifying Round tie with BK Häcken on Thursday 22nd July will be the first match played in front of crowds at Pittodrie for 10 months.
Following an application to Aberdeen City Council we are pleased that 5,665 supporters will be able to attend this vital match and see it as a key stepping-stone in getting back to having full crowds at Pittodrie in the coming weeks and months.
As with our test event against Kilmarnock last September, when 300 supporters were in attendance, this match will be treated as a test event as we look to demonstrate our capability to host matches safely in-line with the latest government guidelines and provide confidence that we can safely accommodate larger crowds.
This will involve additional measures being put in place to control access to the stadium and safe movement when inside the ground, supporters will also have to agree to the COVID-19 supporters code of conduct which can be found below.
Seats will be available in the Richard Donald Stand, Merkland Stand and South Stand for this match. The seating areas in these stands have been divided up to allow for 1m social distancing in ‘pods’ of two, three or four seats, plus a number of single seats and supporters should remain in their allocated socially distanced seat.
Children 12 and under will be exempt from Lateral flow testing and do not need to produce photo ID on arrival at the stadium.
Face masks must be worn at all times whilst in the stadium
Season ticket members can purchase tickets online at afc.co.uk/eTickets from 5pm on Friday 16th July.
The ticket office will be open from 10am – 4pm on Saturday 17th July, or supporters can call 01224 63 1903.
The ticket office team will regularly be checking emails across the weekend to resolve any issues supporters may experience but should you have any queries please email email@example.com
|Season Ticket Member||Non-Season Ticket Members*|
4 Priority Points will be issued to all supporters who purchase tickets for this match.
If you have any questions which are not answered in the FAQ’s below please e-mail firstname.lastname@example.org or call 01224 63 1903 to discuss with our Ticket Office team Monday-Friday 10am-5pm.
*If any tickets are not claimed by season ticket members, remaining tickets will be made available for general sale from Tuesday 20th July at 9am and will be based on priority points.
How has the capacity been set?
The capacity has been set as a starting point by the authorities. Having a smaller number in a confined space inside the stadium to start with reduces the risk and will allow us to collect information to prepare for larger crowds over the coming weeks and months. 5665 is the maximum number of fans we can accommodate whilst maintaining 1m physical distancing across all internal and seated areas & has been made up of ‘pods’ of two, three or four seats plus single seats.
How do I produce evidence of a negative Lateral Flow Test?
Lateral flow test MUST be taken on matchday with the exception of children who are aged 12 and under as they are exempt. There are several methods for getting free Lateral flow tests. To order the tests visit: https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests or over the phone by calling 119 between 7am – 11 pm and these will be delivered to you within 24 -48 hours via Royal Mail.
Each kit arrives with all the required equipment for 7 tests, and a detailed instruction booklet including information on the tests, how to administer them and how to report the result online.
You can also go to your local pharmacy and pick up a testing kit, please check online for participating pharmacies.
Or, Aberdeen University’s test facility at the Butchart Centre on University Road offers free lateral flow tests to anyone.
When your test has been completed you must register it on the NHS website, and you will be sent a confirmation email and text which details the negative result.
This email or text MUST be produced on arrival at the stadium along with a Photo ID and valid ticket.
Why have Priority Points not been used?
Supporters who have purchased a season ticket have the benefit of having their seat reserved for home cup matches and whilst they won’t get to use their seat for this match, we felt it the right thing to do to honour this benefit by providing priority access for season ticket members only on a first come first served basis.
In addition to that, unlike away games where Priority Points principally come into play, we also anticipate a higher number of groups of families and friends (3’s & 4’s) to attend this match and are aware that there will likely be varying numbers of Priority Points within these groups. By providing access to all season ticket members, we remove this obstacle and should be able to maximise attendance on the night.
Why has a ballot not been used?
Typically, 65% of season ticket members (4,325 for 21/22) attend our early round European qualifying fixtures so that gives us confidence that every season ticket member will have the opportunity to attend this fixture given we also know that many fans are not ready to return to the stadium yet.
Logistically, the quick turnaround required, and the need to maximise the capacity with groups of 3s and 4s meant that it made sense for supporters to select seats themselves unlike the club trying to assign seats as we did for the much smaller crowd of 300 for the test event against Kilmarnock last September.
Why is the Main Stand unavailable?
The Main Stand will be unavailable for this match as the internal areas of the stand form part of the ‘Red Zone’ which must be restricted to Players & Officials only as part of UEFA’s Covid-19 protocols.
I have not purchased a season ticket yet, what does this mean for me?
Priority access for the match will be given to season ticket members who have already signed-up for the campaign ahead. Any remaining tickets will be made available for sale from Tuesday 20th July at 9am and will be based on priority points.
Supporters who cannot attend will have the opportunity to watch online via RedTV. Further details of the broadcast will be announced in the coming days.
Is there a maximum group size?
In order to maximise the capacity the seating plan has been set to allow groups of up to 4 to sit together.
If I want to go with friends in a ‘pod’ how do I purchase tickets?
You must have the client reference of each friend, and they must be part of your family and friend list to ensure you can purchase seats together as part of a ‘pod’
What provision will there be for disabled access?
Accessible seating areas will be available as part of the ticket sales process. Supporters can also contact the Ticket Office for more information.
Can I use my season ticket seat?
No. Due to the social distanced seating plan that will be in place for the test events some seats will be unavailable to allow us to maximise capacity throughout the stadium.
How will I gain access?
For this match all season ticket members will have the opportunity to use NFC mobile ticketing to enter the stadium or can also choose a paper ticket. Season card will not be used for this match. There will be no collections on matchday.
Will I have to use my season ticket card?
No, season ticket cards will not be used as part of the event operational plan. NFC mobile tickets will be available and can be sent via e-mail prior to the match. Paper tickets for the seats which you have been allocated can also be mailed out to you in advance of the match. There will be no collections on matchday.
Is access transferable?
No, photo ID will be required for all supporters to access the stadium on matchday. This is to ensure that we can comply with government regulations and assist with test and protect if required.
Why have the club not offered places to those who supported the #StillStandingFree campaign and NHS staff/key workers?
Our commitment remains to recognise everyone who played a key part in getting our region to the stage we are at now; this will take place over the course of the season, hopefully from our match with Ross County on 28th August, and we really can’t wait to celebrate their contribution to keeping us all safe. For now, the focus has to be on prioritising season ticket members to reward their loyalty.
What if I cannot attend the match?
If you purchase a match ticket but your circumstances change and can no longer attend, please let the ticket office know at the earliest opportunity.
We will then release your seat(s) to another season ticket member and issue a refund.