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Mobile Ticketing FAQs

August 25, 2021 1:37 pm Author: Aberdeen FC Media Team
Mobile Ticketing FAQs

 

Before downloading an NFC mobile ticket or season ticket, please ensure that you have the correct app downloaded to your phone. If you have an Android phone please ensure that you have the Google Pay app installed (opens in new window). The Apple Wallet app is pre-installed on iPhones.

If you require further support with the process or more information which is not covered in our FAQs below, please contact the Pittodrie Ticket Office via ticketoffice@afc.co.uk or by calling 01244 63 1903 Monday – Friday 10am-5pm or Saturday 10am – 2pm.

NFC Mobile ticket – Frequently Asked Questions

What mobile devices are supported?
You will need a smart phone (Apple or Android) to use a mobile ticket

If you have a smart phone with an NFC chip you will be able to store your ticket/season ticket to your Google or Apple Wallet and scan your phone on the top of the turnstile when entering.

If you have an Android smart phone that does not have an NFC chip you will be able to download your ticket/season ticket to your Google Wallet and select the ‘Display Barcode’ option when entering via the turnstiles. You scan the barcode in the turnstile in the same way that you would with a paper or Print@Home ticket previously. The barcode will regenerate at regular intervals so screenshots of the barcode will not work.

To check if your phone has an NFC chip:

Apple: Any iPhone 6 or above has NFC (this includes the first generation iPhone SE) and will work with NFC ticketing. Please make sure your phone has a recent version of iOS for best use.

Android: Most recent higher end Android devices have NFC. Occasionally you will have a logo printed on the phone, or it will appear in your taskbar (when switched on):

Otherwise, the best way to find if your phone has NFC is to find the settings for it on your phone.

For most devices, Google recommends finding the NFC settings by going to Settings on your device and using the search function to find NFC, it can then be toggled on from here. This will work for most recent android devices.

For full information from Google, follow this link and go to “Step 2: Find out if your phone has NFC”. If this isn’t working, it maybe your device is setup differently.

How do I add my ticket to Google Pay or Apple Wallet?
If you have an Android phone please ensure that you have the Google Pay app installed (opens in new window). The Apple Wallet app is pre-installed on iPhones.

Once you have completed your purchase a confirmation email will be sent to the stated email address containing a Google Pay “Save to phone” button and an Apple “Add to Apple Wallet” button. Click on the applicable link, but make sure you open these links on the device you want to load the ticket to.

Follow the on-screen instructions on your phone to add your ticket. You can add multiple tickets if someone in your party does not have Apple Wallet or Google Pay.

You can check if this process has been successful by going into your Google Pay or Apple Wallet app and going to Passes or swiping down respectively.

Each ticket can only be sent to a wallet once, so make sure you open the link on the correct device.

How do I gain access on matchday?
Firstly, please don’t forget to charge your phone before you leave for Pittodrie.

We recommend getting your pass ready before you get to the turnstiles. The tickets live in the bottom of the Apple Wallet or on the Passes tab of Google Pay.

If you have an Android device, you may need to turn on ‘NFC’. You will be prompted to do this when you open Google Pay. If your Android mobile phone does not have NFC please tap the ‘Display Barcode’ option.

Phones with NFC: To use your mobile ticket to access the stadium, gently circle your handset close to the contactless reader on the top of the turnstile.

If you have an Apple device, the NFC chip is likely to be on the top of the device. If you have an Android device, the chip is likely to be more central, but could be anywhere on the device, so please make a note of where it reads for future reference.

Phones without NFC: Open the wallet app and the ‘pass’ for the game. Tap the ‘Display Barcode’ option, then place your phone inside the turnstile reader, with the barcode on the screen facing upwards. This option is only available on Android devices.

If you have a valid Adult ticket the light will turn green and you can enter the stadium. The turnstile may show other colours depending on your price type.

If the light turns red or you are unable to enter, please seek help from the nearest steward, who will be happy to help.

My child does not have a smart phone, how will the access the stadium?
More than one ticket can be loaded to one phone (although each ticket itself can only be loaded once). If your child does not have a smart phone, we would recommend loading their ticket to your phone.

When accessing your tickets on your mobile device, you will be able to swipe left and right between different tickets to find the correct one to scan. When approaching the turnstile please have the child’s ticket ready first. Scan that ticket and let them go through the turnstile before scanning and entering on your own ticket.

No-one in my party has a smart phone. What options do I have?
For match tickets paper tickets are the only other option currently available. These must be requested when completing your ticket purchase, as they cannot be collected on matchday. Failure to do so may result in you not being able to access the stadium.

Can everyone opt for mobile tickets?
If mobile ticketing is available, you will be able to select “Mobile Ticket” towards the bottom of the basket page as part of the ticket purchase process. Occasionally we may be required to restrict who has access to mobile tickets, but it will be made available to as many supporters as possible.

What options do I have if my mobile device doesn’t have an NFC chip?
All Apple iPhones 6 or later (including first generation iPhone SE) have NFC. If your Apple iPhone is a version before iPhone6 then you will require a paper ticket or season card.

If you have an Android smart phone which does not have an NFC chip you will still be able to use Mobile Tickets, you will need to use the ‘Display Barcode’ option when scanning your ticket on entry. Please note the barcode will regenerate at regular intervals so screenshots of the barcode cannot be used for entry.

Can I use my smart watch on matchday?
If you load your mobile ticket to your Apple device first, you will then also have access to your mobile ticket on your Apple Watch.

To get it ready, double-click the side button. You can then hold your Apple Watch within a few centimeters of the reader, with the display facing the reader.

For Android devices please refer to your phone/watch settings to see if it is possible to access your mobile ticket on your watch.

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