How to watch our match with Kilmarnock
This Saturday we get set to welcome Kilmarnock to Pittodrie and you can watch all the action from the comfort of your own home via RedTV!
Saturday’s coverage will be brought to 20/21 season ticket holders as part of their virtual season ticket via virtualst.afc.co.uk and we are also able to offer the match to supporters in the UK and Ireland on a Pay-Per-View basis via ppv.afc.co.uk
Season Ticket Holders – FREE
Pay-Per View – £12.99 or £9.99 for AberDNA Premium & Standard members
RedTV International subscribers will be able to view the match online via RedTV as normal with subscribers in the UK & Ireland able to access audio coverage.
Please ensure that your device meets the minimum specifications required below. For full technical support e-mail email@example.com
Earlier this summer we surveyed a cross section of the support and anticipate that demand for PPV will be high, generating a vital stream of revenue over the coming weeks as we seek to close the financial gap further.
Access to our PPV service, provided by our streaming partners Stream Digital, will be available for £12.99.
All AberDNA Premium and Standard members will be given access for the reduced price of £9.99 in recognition of their valued contribution to the Club. Members will be sent a unique code via e-mail to claim their discount. If you experience any issues or do not receive your code please e-mail firstname.lastname@example.org
On match-day the live stream will be available an hour before kick-off and we would encourage all those utilising this service to log in early to ensure any issues which may arise are promptly rectified.
You must register for an account and complete your purchase in advance of the match. Sign-up’s will cut-off at 2.30pm on matchday.
Virtual Season Ticket
To access your virtual season ticket please log in to virtualst.afc.co.uk, each season ticket holder will have unique login details, a combination of your name and Dons ID: Firstname-lastname-DonsID.
Your Dons ID can be found on your season ticket card and will also be listed in the confirmation e-mail you received after purchasing your season ticket. However, if you are still unsure of your Dons ID please contact the Ticket Office on 01224 63 1903 or email email@example.com as soon as possible.
Your unique log-in will remain the same for all matches so please keep it safe, this must not under any circumstance be shared with others and will only provide access to one device at a time.
If there is more than one season ticket linked to the same e-mail address, each person will still have virtual access using their own login details.
Saturday’s matchday stream will be active from 1.45pm, we would recommend that anyone who intends to watch the Livingston match gets set-up well in advance of kick-off to ensure everything is working ok.
Demand will be high, so the earlier you can login the better. Please note your login will only work during match time.
When you log-in you will be asked to accept the terms and conditions associated with the virtual part of your season ticket, these can also be found below.
If you signed-up in the last 24 hours your account may not be set-up yet. We will notify you when it has been activated.
Should you require further technical support please contact firstname.lastname@example.org
Q: What games will I be able to watch through my virtual season ticket?
Your virtual season ticket will provide access to the Live Broadcast of Scottish Premiership matches included within your Season Ticket for which your Season Ticket is not valid for access to the stadium as a result of such match(es) being played ‘behind closed doors’ or with a reduced capacity as a consequence of the Coronavirus pandemic.
Q: How will I access the Live Broadcast on a matchday?
Ahead of the season starting you will receive a username and password via email from the club depending on the contact information we have for you. At this time we will also provide you with a weblink to access the Live Broadcast. Please take a moment to visit afc.co.uk/eTickets to make sure your contact details are up to date.
Q: Will my login details stay the same for every match?
Yes. Your details will remain the same throughout the season and cannot be changed, so make sure you keep them safe and private.
Q: Can I share my login details?
No. Do not share your login details. Your virtual season ticket access is the virtual services element of your Season Ticket and, just like your normal Season Ticket, is non-transferable. Please keep your password safe and do not share these details as it will affect your ability to view the matches.
Q: Will there be login details for every individual Season Ticket, even if there are more than one registered to the same address?
Yes. Individual login details will be issued to each Season Ticket holder in respect of every individual Dons ID.
Q: Can I access the Live Broadcast on more than one device at the same time?
No. You cannot watch the Live Broadcast on more than one device at any one time. If you sign into an additional device while logged in on another, you will automatically be logged out of the first device. Likewise, if you share your details and someone tries to login at the same time as you, it will end your Live Broadcast.
If you want to watch the match uninterrupted, please keep your password safe and do not share these details as it will affect your ability to view the matches.
Q: What devices will this work on?
Apple iPads and iPhones: You must have iOS 11.3 or higher installed and you must use Safari to watch the Live Broadcast on Apple devices. Android devices: The live broadcast also works on most modern and up to date Android devices, including tablets, smartphones and Smart TVs.
For more specific information please contact email@example.com
Q: Can I watch the RedTV coverage on a TV channel?
No. The Live Broadcast will not be available through any Freeview, cable or satellite TV channel in the UK or any other country.
Q: Do I need a SKY subscription to watch the RedTV Broadcast?
No. The Live Broadcast is not available through SKY.
Q: Can I screenshare the RedTV Broadcast to my Smart TV?
Yes, you should be able to screenshare the Live Broadcast to compatible Smart TVs using an app such as Chromecast or Apple Airplay. For more specific information please contact firstname.lastname@example.org
Q: Which devices are NOT supported?
We do not support gaming consoles, including X-Boxes and PlayStations.
Q: Can I watch the Live Broadcast if my Internet connection is slow?
The quality of the Live Broadcast stream will be dependent on the bandwidth and speed of your internet connection. For the best possible experience, we would recommend using an internet speed of least 5Mbps (please check with your internet provider).
It can help to close other tabs, browsers, and programmes while streaming your content. It may also help to hardwire your Internet connection, instead of using a wireless network connection.
Q: What do I do if I am having problems with my Live Broadcast Stream on a matchday?
A support team will be in place on a match day to help with any enquiries. The primary point of contact will be via e-mail email@example.com with more information to follow ahead of the first match.
Q: How can I make sure my device/connection is adequate for streaming?
Some corporate networks, firewalls and ad-blocking software may prevent the Live Broadcast from displaying. Please check with your Network Administrator.
Disable any ad-blocking software and you may need to configure your anti-virus software.
Q: Can I use a Virtual Private Network (VPN) or proxies to stream the Live Broadcast?
No. Please ensure that you are not using a Virtual Private Network (VPN) or proxies as this can cause the Live Broadcast stream not to function.
Q: Will this work outside the UK & Ireland?
No. Due to the contractual restrictions placed on the Club by the relevant rights holders, your virtual season ticket will be geo-blocked and only accessible within the UK & Ireland. If you live outside of the UK & Ireland the best way to watch the games is to subscribe to RedTV International.
Q: When does the RedTV Broadcast start on a matchday?
The broadcast will become available 60 minutes before kick-off and our new matchday show, will start 30 minutes before kick-off, so for comfort and ease we strongly recommend you login and connect to the Live Broadcast as early as possible during this period.
Q: If I miss kick-off, can I login at any point after the game has started?
Yes. You can login at any point after the game has started. However, as the game is live, you can only watch from the time you have logged in and will not be able to rewind to the start of the game.
Q: Will I be able to watch a replay of the match after the final whistle?
No. Due to broadcasting restrictions there will be no replay of the matches after the final whistle. This content will only be accessible for RedTV subscribers.
Q: Does the Virtual Season Ticket include access to RedTV?
Your Virtual Season Ticket does not include access to RedTV itself- only the live stream of our Scottish Premiership matches played behind closed doors.
Q: I am already a RedTV subscriber in GB & Ireland, can I watch the match through my RedTV account?
For contractual reasons, the live streams will not be available to RedTV subscribers in GB & Ireland who will instead receive an audio feed of the programme. To watch the live stream you must have purchased a 2020-21 Season Ticket.