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Terms and Conditions

Welcome to the official website of RedTV, Aberdeen Football Club subscriber service (the "Club"). This website is operated by Perform on behalf of the Club.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE YOU USE THIS WEBSITE. In using this website, you agree to the following terms and conditions of use ("terms of use"). If you do not accept any of them, you should exit this website now. Perform reserves the right to change these terms of use from time to time and your use of the website following such change shall be deemed to be your acceptance of such change. Perform further reserves the right, at any time, to charge you for accessing certain materials on this website and/or to make access to certain materials on this website conditional on you agreeing to additional terms and conditions. If you make any purchases through the official Club Shop you will, in addition, be subject to the then current conditions of sale that apply to all such purchases ("conditions of sale").

1. Liability
THE VIEWS EXPRESSED ON THIS WEBSITE ARE THE VIEWS OF THE CONTRIBUTORS TO IT AND NOT NECESSARILY THE VIEWS OF THE CLUB OR PERFORM. WITHOUT PREJUDICE TO THE FOREGOING, NEITHER THE CLUB NOR PERFORM:
(i) IS RESPONSIBLE FOR ANY MATERIAL INCLUDED ON THIS SITE BY ANY THIRD PARTY WHICH IS DEFAMATORY, ABUSIVE, OBSCENE, ILLEGAL OR OTHERWISE IN BREACH OF ANY PERSON'S RIGHTS;
(ii) MAKES ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION AND/OR MATERIAL CONTAINED ON OR ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. UNLESS OTHERWISE AGREED IN WRITING AND EXCEPT AS PROVIDED IN THE CONDITIONS OF SALE, NEITHER THE CLUB NOR PERFORM SHALL BE LIABLE TO YOU FOR:-
(i) ANY DIRECT LOSS; OR
(ii) ANY LOSS OF PROFITS, BUSINESS OR ANTICIPATED SAVINGS OR LOSS OF OR CORRUPTION OF DATA OR ANY INDIRECT LOSS OR CONSEQUENTIAL LOSS WHATSOEVER,
IN EACH CASE, WHETHER SUCH LOSS ARISES IN CONTRACT, TORT, NEGLIGENCE, MISREPRESENTATION, BREACH OF STATUTORY DUTY OR OTHERWISE AND EVEN IF THE CLUB AND/OR PERFORM HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER UNDER ENGLISH LAW.

Nothing in these terms of use shall exclude or limit the liability of either the Club or Perform for death or personal injury due to its negligence or for its fraud. This website contains links to third party sites from, for example, this website's home page and from the shopping zone. These third party sites are beyond the control of the Club and Perform and neither the Club nor Perform accept any responsibility for their content or for any transactions between you and such sites. Your use of these third party sites, and any resultant transactions, may be subject to separate terms and conditions.

2. Copyright and Trade Marks

This website and its design, text, graphics, illustrations, images and other feed (audio and video), the selection and arrangement thereof and software are copyright © of the Club or Perform or their licensors. The trade marks depicted on this website are the property of the Club, Perform or their licensors and they retain all rights in such trade marks.

The sports audio and video recordings are used under licence and with the permission of the relevant proprietor.

All rights are reserved and reproduction of part or all of the contents of this site is prohibited other than in accordance with the following permissions:
(i) permission is granted to download the materials contained on this website to a single personal computer and to print a hard copy of such materials solely for personal, non-commercial use.
(ii) permission is granted for you to copy extracts of texts from news articles that appear on this website (excluding without limitation photographs, illustrations, logos, match reports, match statistics, and audio and video materials) for non commercial supply, in text format only, to individual third parties for their personal, non commercial use, but only if:
(a) you acknowledge our website as the source of the extract and include a prominent reference to this website's URL. If the supply by you of the extract is via the internet, such acknowledgment must include a hypertext link to this website with the copy of the extracted material; and
(b) you inform the third party that the conditions set out in this Section 2 apply to him/her and that he/she must comply with them; and
(c) you re-produce the extracted material in complete and unmodified form and, if the supply by you of the extract is via the internet, that you do not frame the extract within your own website. For the purpose of these terms, non commercial supply or use shall mean that neither you nor any third party may charge for viewing any materials that have been downloaded or copied from this website, and that neither you nor any third party can use any materials from this website to attract others to buy goods or services.

Any other use of materials on this website, including storage and recording (other than on a purely transitory basis to permit you to view them), reproduction, modification, distribution, re-transmission, diversion or republication, without the prior written permission of Perform, is strictly prohibited.

This means, for example, that you must not use on any other website any materials displayed on this website from time to time.

3. Data Protection

The information and data ("personal data") which is provided by you in connection with this website will be held on the computers and manual records of, and will be used by the Club, Perform and any other reputable suppliers of goods and services which Perform believes may be of interest to you (together "the companies"). A complete list of all such companies is available on request from the address below.

The personal data shall be used by the companies for the following purposes:
(i) to update and develop the companies' records and for assessment and analysis including market and service/product analysis;
(ii) to assist the companies in the provision of services/products to you; and
(iii) to facilitate reviews, developments and improvements to the services/products offered to you.

The companies may inform you from time to time by e-mail, telephone, or mail about relevant news, information, services and products offered by any of them which they believe may be of interest to you.

By law you are entitled, upon payment of a fee, to receive a copy of information or data about you that is held by any of the companies. You are also entitled to require the rectification, erasure or blocking of any such information or data which is inaccurate or not up-to-date and held by the companies. If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your information or data held by the companies, please write to Perform at the address below stating your full name and address and providing any other relevant information.

4. Security

Individual customer login details are for personal use only and are not for any other users. Customers must not share their login details and it is their responsibility to ensure login details are kept secure. IP addresses are monitored by Perform to prevent misuse. Login details will be suspended immediately and subscription will be terminated with immediate affect and without warning for users who are discovered abusing these terms of use. Any breach of this term of use will result in no refund or compensation.

5. Applicable Law

These terms of use shall be governed by, and construed exclusively in accordance with, English law. Any dispute arising under these terms of use shall be subject to the non-exclusive jurisdiction of the English courts.

6. Addresses

Aberdeen Football Club PLC
Pittodrie Stadium
Pittodire Street
Aberdeen
AB24 5QH

Perform Limited
Sussex House
Plane Tree Crescent
Feltham
Middlesex
TW13 7HE

FAQs

If you are experiencing any difficulties with RedTV please e-mail customerservices@performgroup.com

Please be aware that the holdback period on all premier league match highlights is currently 24 hours.
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System Requirements:
Windows 98, ME, 2000, XP SP1 or SP2, Vista

Internet Explorer 6 or Higher is required
Windows Media Player 9 or higher
A fast broadband connection (512kb or higher)
Any other configuration may not function properly.

Firewalls
If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.

Internet Connection
If you have an internet connection of greater than 256k such as broadband, but experience a lot of re-buffering when viewing the 256k stream, the problem is most likely to be caused by network congestion over your ISP connection. You can test out the current download bandwidth available to you using the following link Click here
Although you may think your broadband is fast enough, your internet provider can throttle some IP addresses attempting to access streamed video content, and can slow down the bandwidth available to you

The results of these tests need to be over 400kbits/s in order to successfully stream the 256k videos, and please take into account fluctuations in local bandwidth. Please contact your Broadband provider directly to resolve these issues.

Windows Media Player
Install the latest Windows Media Player - please make sure that you're using the latest version of Windows Media Player. Download the latest version of Windows Media player here

Video Codecs
If you're having problems viewing video you may need to download and install the necessary codecs (compression software) on top of your Windows Media Player. Download the latest codec's for Windows Media Player. Or re-install the latest media player here

Security Component Upgrade
You may need to update your security for your media player - you can do this here
Macromedia Flash Player
It is recommended that you install the latest version of the Macromedia Flash browser plug-in. Download the latest version here

Why Can't I view the Video?
Please make sure you are using the latest version of Internet Explorer, as this will allow maximised use of the site. If you have the latest version of Internet Explorer but still can't view the video, you must install the most recent version of Windows Media Player (9 or above) to your system. If you still have problems viewing the video you may need to download and install the necessary compression software, or codecs on top of your Windows Media Player. If you are still unable to view the video then please consult Microsoft for their advice on how best to configure your software.

The site has been designed to run most effectively on the following: Internet Explorer 6 or later, Firefox 1.5 or later Netscape 7 or later and Opera 7.

I have a Mac, am I able to watch the content?
At this time the Macintosh OSX platform is not supported, you may experience difficulties with the site when using Macs. The system is optimised for Windows XP, Internet Explorer 6 or higher and Media Player 9 or higher. It is not accessible using Real Player
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I get an error message when I am trying to watch a video
If none of the issues outlined in the reasons section of the error message appears to be the case then it is possible that your PC is sitting behind a firewall that has an active Domain Name Server. This can effectively re-issue connected PCs with new IP addresses giving the appearance that you are trying to connect from several different locations which is prohibited by DRM licensing. If this error arises, email customerservices@performgroup.com stating that you need to have your licences reviewed.

How do I know if my connection speed is good or bad?
You need to ascertain the true speed of your internet connection. For example a 1MB broadband connection does not necessarily mean that you enjoy a continuous 1MegaBit/Sec bandwidth download, it merely describes the maximum speed at which you can receive data. In reality the speed of your connection fluctuates. You can right-click on the viewing window within Windows Media Player and take a look at the statistics regarding playback and connection speed. Usually Windows Media Player will advise you on what bit rate you are receiving and what you need to be receiving for optimal viewing.

I've tried the speed test and it appears to be enough, yet I'm still getting jerky playback - what now?
If you have an Internet connection of greater than 512k, but experience a lot of re-buffering ("jerkiness") when viewing the 300k stream, the problem is most likely to be caused by network congestion over your ISP connection. You can test out the current download bandwidth available to you by clicking here
The results of these tests need to be around 400kbits/s in order to successfully stream the 300k videos, and please take into account fluctuations in local bandwidth. Please contact your Broadband provider directly to resolve these issues.
Try watching a streaming media feed from another source eg the BBC website or the Channel 5 website, if this feed is acceptable or far exceeding the quality that you are experiencing on this site then please email customerservices@performgroup.com. Please note that we conduct regular tests to ensure that the picture quality of this site's video content is high. You may receive live streaming media from another site that runs continuously but is of much poorer quality. Our lowest streaming rate is 300kbps, the highest is 700kbps.
Please also check through the advice contained in the 'System Requirements' section

I'm getting an Error Message saying: We are unable to issue you a media rights licence to access this race / Your number of Licences has been exceeded
Digital Rights Management software is software applied to the content to ensure that it is not copied or released on free to view / file sharing websites. The DRM software dictates that you and you alone may watch the content you subscribe to. If other computers start requesting licences using your account information it is assumed that someone else has obtained your account details and locks them out. Users are allowed a maximum of two different locations (based on IP address) with which to access the content from. This error message will also appear if you have out-of-date and / or corrupt software (your internet browser, or Windows Media Player).

I Have Broadband, but the videos seem to be choppy. How can I make it faster?
The quality of the stream relies on several factors, including for example, the number of people sharing your bandwidth at any given time. This may come down to literally how many people in your street are currently browsing the internet. Or it may be how many people in your home or office are browsing simultaneously. Secondly, your connection speed can determine how smooth the viewing is - we recommend at least a 1MB broadband. Dial-up connections will not be satisfactory. The most common reason for experiencing jittery video playback is because of poor network conditions, all video footage released on this site should run smoothly with no gaps. If you are experiencing poor quality the reason for this must be either your software, system settings or network connection.
Please also check through the advice contained in the 'System Requirements' section

Audio will play but video does not appear
Ensure that your computer has a sound card, and you have the volume turned up. If you do have a sound card, the content that is being played probably uses compression software that is not installed on your computer.
To make sure that you have the necessary software that is currently supported, re-install Windows Media Player. To do so, visit the Microsoft Media Player FAQ pages This issue may also occur if there is not enough bandwidth to play both audio and video. You may receive sound even though the video is not present because audio requires less available bandwidth.
Please also check through the advice contained in the 'System Requirements' section

I Have done all the above but I still can't watch the Video
If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturers manual or contact them directly regarding the package/hardware configuration.
Please also check through the advice contained in the 'System Requirements' section
If you are still experiencing problems after trying out these fixes please email the following information to customerservices@performgroup.com:
Which operating system are you using? (e.g. Windows 98,NT,2000 or XP)
Which browser are you using and which version number? (e.g. Internet Explorer, Firefox, Netscape or Opera) The version number can be obtained by clicking on Help on the Menu bar and then clicking on About. Please quote the full long number.
What ISP are you using, (e.g. AOL, Freeserve, NTL World etc.)
The site has been designed to run most effectively on the following: Internet Explorer 6 or later, Firefox 1.5 or later Netscape 7 or later and Opera 7.
If you are experiencing any other problems, or the advice contained in this help section has not solved you problem, please visit the Microsoft Media Player FAQ pages
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I am repeatedly asked to Log into the site after the initial sign up page
It may be that either your browser settings have disabled 'cookies' or you are behind a 'firewall'. To enable 'cookies' on your browser do the following:
For Internet Explorer - Click Tools > Internet Options > Security and click on the default level
For Netscape Navigator/Communicator - Click Edit > Preferences > Advanced and set 'cookies' to enable
For Internet Explorer another fix to try is:
Click Tools > Internet Options > Security > Custom Level > go to the heading 'cookies' and make sure that both 'enables' are clicked. Then go to 'scripting' and click the two 'enables' there.

My PC complains about pop-up blocking issues
Your computer is currently blocking pop-up windows. Pop-ups are small windows that are launched by the page you are looking at and may contain advertising or other information. These can be blocked from appearing by third-party software such as the Yahoo! and Google toolbars, Zone Alarm and Norton products and if you are running XP with MS Service Pack 2 installed. Allowing pop-up windows will allow you to take advantage of all the features of this website.
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How do I enable Javascript in my browser?
To enable JavaScript, follow the instructions below for your browser:
Internet Explorer (5 or higher)
1. Click "Tools" and then click "Internet Options".
2. Click the "Security" tab.
3. Click the "Custom Level…" button.
4. Scroll to the Scripting section.
5. Check 'Enable' under "Active scripting", "Allow paste operations via script", and "Scripting of Java applets".
6. Click the OK button.
Please consult the browser help section for further information concerning JavaScript settings on other types of browser
Subscriptions and accounts
How do I subscribe?
From the home page you can select which payment option you would prefer. Once you have selected a price option you will be required to set up a username and password (or, if you have already registered, please enter your existing username and password). You should then complete your payment details and submit your request. Please note that in times of high demand the payment process can sometimes take a few minutes to complete, please do not click buy again until you are sure no payment has been taken - this can be checked on the my account section of the site.
When I go to subscribe, nothing seems to happen.
The major cause for this is pop-up blockers. Please ensure that the browser itself is not blocking pop-ups. In Internet Explorer, this can typically be found in the Tools menu.

How do I cancel my subscription
To cancel your subscription you should simply log in to the 'My Account' section of this site and follow the procedure to cancel your subscription. If you continue to be billed, or have any questions, then please email us at customerservices@performgroup.com