If you have a promotional code but are having trouble redeeming it then below are some solutions to the most common issues experienced:

I've put my code in but I'm still being asked to purchase a subscription...

If you have entered you code and then been taken back to the website then you code is now activated and working. If you are being asked to purchase a subscription then need to refresh your computer's memory of the site (also refered to as clearing the Cache) to update your permissions so that your newly activated code is recognised and you can watch the videos that you have now been given access to.

Browser specific instructions on how to clear the Cache can be found by clicking here

I don't know where to redeem my code?

If you are new to Red TV then you should go to our Sign Up page and complete the instructions that appear on screen.

If you already have a log-in but no current active subscription then you should first log in to Red TV then follow the instructions that appear on the screen - click here to do this.

I have an existing subscription, how do I redeem my code?

If you already have an active subscription with Red TV then you should go to My Account and click on 'Promotional Codes', there are on-screen instruction on this page.

Please note that the access that your promotional code gives you will be added to your existing subscritpion from your next billing date so if you are on an annual subscription with more that a few months left then you should contact customer services to arrange a refund if you pay by Credit Card/PayPal. If you pay via direct debit then we are sorry but we are unable to offer a partcial refund due to the nature of the agreement with your bank.

The page won't accept my code...

If you are given a message that the code is invalid then please contact customerservices@performgroup.com for further support. In your email, please ensure that you give the following details: Name, Promotional Code, the offer that you are trying to redeem, the email address that you are using for this and your current Red TV status (e.g. new/existing subscriber etc).

I put my code in but it disappeared...

If you have gone directly to the code redemption page without logging in then when you enter your code a box will appear asking you to log in or register. If you register from this page, your code will be accepted straight away. If you log in at this point then you are required to re-enter your code on the code redemption page to verify that all details are correct. Once you have re-entered your code, your code will be redeemed as normal.

None of the above

If your problem is not resolved by one of the above solutions then please contact customerservices@performgroup.com stating the following details: Name, Promotional Code, the offer that you are trying to redeem, the email address that you are using for this and your current Red TV status (e.g. new/existing subscriber etc).

Please be assured that we have in place security measures to protect the confidentiality of your information. Please refer to the Privacy Policy for more details.

Click here to review the Privacy Policy page.

If the programme page loads but you can't see the 'Click to Play' window, try installing Adobe Flash Player.
If you already have Flash installed and reinstalling doesn't resolve the problem, you may need to perform a clean install of Flash.

Due to recent enhancements to the Adobe Flash Player installers, you can now only remove the player by using the Adobe Flash Player uninstaller. To remove Flash Player, simply download and run the appropriate uninstaller for your system using the steps below:

1. Download the Adobe Flash Player uninstaller:
- Windows: uninstall_flash_player.exe (205 KB) (updated 7/30/09)
- Mac OS X, version 10.3 and above: uninstall_flash_player_osx.dmg (258 KB) (updated 7/30/09)
- Mac OS X, version 10.2 and below: uninstall_flash_player_osx.dmg (1.3 MB) (updated 05/27/08)
- Mac OS 8.x, 9.x: uninstall_flash_player.hqx (33 KB)
2. Save the file to your system, choosing a location where you can find it (for example, your desktop). Macintosh users may need to open or unstuff the .hqx file.
3. Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications are still in memory which might possibly use Flash Player.
4. Run the uninstaller. This will remove Adobe Flash Player from all browsers on the system.

Note: The uninstaller cannot remove files currently in use.If you have any instances of the player open in your web browsers, instant messaging clients, stand-alone SWFs, or projectors, then the uninstaller will complete but may not have deleted some of the files . If this occurs, close all of your applications and run the uninstaller again to ensure that all files are removed.

Note: Internet Explorer users may have to reboot to clear all uninstalled Flash Player ActiveX control files. If you're not certain, select the "Show Details" button in the Flash Player uninstaller. If there are any log lines that begin with "Delete on Reboot..." then you'll need to reboot BEFORE running the Flash Player installer again.

The payment on your card statement will appear as Perform Media Services.

You can update your personal details edit your name and address by using the My Account section. Log in as normal, click the My Account link displayed on the screen, and choose Update Personal Details' to update.

My Account also allows you to update your 'Payment Details'. You can also change your email address and password here.

To update your payment details, you will need to select Change my credit card/direct debit details and this will take you into the payment screen.

Please note that you are unable to change your username once registered.

You need to contact our Customer Services team if you have forgotten your email address and/or your password.

Content is delivered via Flash software and therefore it is compatible with Apple Macs. However it cannot be accessed via the Apple iPhone or iPad.